Getting Healthcare Right

Member Service

Jill Walmer, vice president of Claims Excellence & Select Accounts in Highmark’s Health Plan Operations (HPO).
Get to Know the HPO: Jill Walmer, VP, Claims Excellence & Select Accounts By David Golebiewski, Tracey Rapali
June 26 2019

In her 33-year career at Highmark Inc., HPO VP Jill Walmer has helped drive many positive changes for health plan members.

Patricia Howard, senior vice president of Highmark’s Health Plan Operations (HPO).
Getting Health Care Right:
A Conversation with Patricia Howard
By Tracey Rapali
February 4 2019

SVP Patricia Howard and her Health Plan Operations team are getting health care right for millions of health plan members.

A consumer looking at a drawing of a shopping cart in the sky with various symbols around it indicating complexity and confusion
Ask an Advocate: “My Screening Is 100% Covered — Why Did I Get a Bill?” By Don Bertschman
October 17 2017

I thought this was covered 100% — why did I get a bill? A member advocate shares insights and tips to avoid cost surprises.

Doctor holding a clipboard with a form that has the words "coverage denied" stamped on it
Three Steps to Take Before Filing an Appeal By Sarah Hawkins
July 6 2017

If you get a coverage denial, get help understanding it, and how to improve your chances of getting it overturned.

Highmark’s My Care Navigator and Member Service: Which Service Should You Call When? By Andy Nichols
December 17 2014

When you have questions about health plan or health care options, make the right call to get the answers you need.

Customers First: Stories from Our Member Service Front Lines By Sam Nolan
November 10 2014

They’re the ones who take the call when you have questions. They’re our member service team, and they go above and beyond the call of duty every day.

Preparing for a Highmark Member Service call
How to Prepare for a Call to Highmark Member Service By Jasmine Davis
June 10 2014

The best way to get the customer service help you need — faster? Spend a few minutes to prep before you make the call.

Looking for Your Health Plan Website?

Need to find info about providers, prescriptions, coverage, claims, ID cards, or health spending or savings accounts? If so, your Highmark member site is the place to go. (It’s separate from this blog.)

Find your Member site address on the back of your member ID card — or, if your card isn’t handy, use the plan link on this list.

Member Website Screencap

Protect Your Private Information

The blog team welcomes your opinions and suggestions, but we cannot provide customer service.

For your privacy and security, please don’t include Highmark member IDs or other personal health information when contacting us. Here’s how to get in touch with Member Service when you need health plan help.

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Highmark Health is the third-largest integrated health care delivery and financing system in the nation, employing more than 35,000 and serving 50 million Americans in 50 states.
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