Getting Healthcare Right

customer service

A senior citizen on the phone
Meet Your Highmark Health Care Team: Medicare Advocates By Chris Mueller
March 19 2019

Instead of waiting for Medicare members to call with a problem, our team calls them to avoid problems in the first place.

Outside of a Highmark Direct store in central Pennsylvania
10 Things to Know About Highmark Direct Stores By Krista Lardieri
March 14 2019

In Pennsylvania, Highmark Direct stores provide a local resource for a wide range of health coverage and care activities.

Medicare Nurse
The Medicare Journey: An Interview With Barbara Gray on the State of Medicare By Trish Imbrogno
November 24 2015

Highmark senior vice president Barbara Gray shares what she’s learned from Medicare members about our coverage & programs.

John Mee in Iraq
Veteran Voices: John Mee By Ben Korman
November 11 2015

Highmark customer service supervisor and military veteran John Mee is a helicopter parent — but not in the typical sense.

Highmark’s My Care Navigator and Member Service: Which Service Should You Call When? By Andy Nichols
December 17 2014

When you have questions about health plan or health care options, make the right call to get the answers you need.

Customers First: Stories from Our Member Service Front Lines By Sam Nolan
November 10 2014

They’re the ones who take the call when you have questions. They’re our member service team, and they go above and beyond the call of duty every day.

Preparing for a Highmark Member Service call
How to Prepare for a Call to Highmark Member Service By Jasmine Davis
June 10 2014

The best way to get the customer service help you need — faster? Spend a few minutes to prep before you make the call.

Looking for Your Health Plan Website?

Need to find info about providers, prescriptions, coverage, claims, ID cards, or health spending or savings accounts? If so, your Highmark member site is the place to go. (It’s separate from this blog.)

Find your Member site address on the back of your member ID card — or, if your card isn’t handy, use the plan link on this list.

Member Website Screencap

Protect Your Private Information

The blog team welcomes your opinions and suggestions, but we cannot provide customer service.

For your privacy and security, please don’t include Highmark member IDs or other personal health information when contacting us. Here’s how to get in touch with Member Service when you need health plan help.

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