In this two-part series, we’ll explore what a mail order pharmacy is, why you’d want to use one and how you can get started.


In our first article in this two-part series, we explored what a mail order pharmacy is and why Highmark health plan members might want to consider using one. In this article, we’ll take a hands-on look at exactly how you can get started with home prescription medication delivery.

How Can I Get Started With Home Medication Delivery?

Using the mail order prescription service included in your Highmark plan is easy. Here’s a quick summary of the steps, followed by a detailed explanation with more information, including exactly where to find the forms you’ll need to use.

  1. First, if you’re not sure if you have a prescription plan as part of your Highmark health plan, call the Member Service number on the back of your member ID card to find out. (Some health plan members, especially if they have employer coverage, may have prescription coverage with a separate company.) If you already know you have a prescription plan with Highmark, proceed to step 2.
  2. Ask your doctor to write a prescription and let them know you’ll be using Express Scripts (Highmark’s mail order pharmacy partner) to fill it. Your doctor can phone or fax in the prescription, or fill out a form that you can mail in.
  3. Complete the Pharmacy Mail Order Form and Health, Allergy & Medication Questionnaire.
  4. Mail these forms, plus your payment (or payment information), to the Express Scripts address listed on the form.
  5. In 7 – 10 days, you should receive your prescription in the mail. NOTE: If there are any concerns with filling your prescription, you will be contacted by Express Scripts to resolve questions or concerns before the medication is sent. They will call multiple times, and at different times of day, in order to make sure they get the needed response from you (or a prescriber) promptly.

Here are some more tips to help you get started. For step 2, simply ask your doctor to write a prescription for your maintenance medication for up to a 90-day supply, plus refills for up to one year, if this applies to you. It’s important to note that you may need a new prescription from your doctor to get started with a mail order, even if you have refills left at a retail pharmacy.

Next, you’ll complete the Pharmacy Mail Order Form and Health, Allergy & Medication Questionnaire. In addition to the link to these forms here on the blog, you can also download these forms (and get more information about programs available to you) by logging in to your Highmark member website and clicking on the Prescriptions tab. Scroll down to the Forms to Manage Your Plan section and you’ll see the PDF forms there. You can fill them out or ask your doctor for help.

Receiving a Refill

You’ll know it’s time for a refill of your prescription by the “reorder” date on your prescription packaging. Depending on your plan’s benefits, that may be when you’re 60 to 70 percent finished with your current bottle of medication.

When it’s time to refill your prescription medication, you can order it online, by phone or by mail.

  • Online: Go to the Prescriptions tab on your Highmark member website and click on the Refills & Order Status link. This takes you to your “order center.” Go to the Prescriptions you can order today section.
  • Telephone: Call Express Scripts at 1-800-903-6228 to use the automated refill system. You’ll need your member ID number as well as your prescription number.
  • Mail: Use the Home Delivery Order Form and Prescription Refill Slip that came with your prescription medication.

Has Refilling Prescriptions Been a Pill? Not Anymore!

Pharmacist with prescription in a packageMail order prescriptions bring the benefits of the pharmacy directly to you. Not only can you receive your medication simply and easily at home, but you also can still benefit from consulting directly with a pharmacist. It’s an easy way to manage your medications that puts control of your prescriptions back into your hands.