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Use our form below to suggest topics for future blog posts — or to comment on something you’ve read.

Do You Need Customer Service?

The blog is separate from our corporate and member sites. If you’re a Highmark Health customer or prospective customer, do not use the form to ask for assistance. The blog team cannot provide customer service. We also cannot accept third-party submissions or topic ideas.

Follow these links for assistance with your care or coverage — including ID cards, claims, appointments, and more:

  • Highmark health plan members: Call the phone number on the back of your Member ID card, call 412-544-7000, or visit DiscoverHighmark.com to find the member website and phone number for your region. If you prefer, you can also reach member service through Twitter (@HighmarkHelp) or Facebook from 8 a.m. to 9 p.m., seven days a week. Please do not share personal health information or other private information on social media unless you are using a direct message on Twitter or a private message on Facebook.
  • Health insurance shoppers (including Medicare): Visit DiscoverHighmark.com (all) or HighmarkDirect.com (Pennsylvania only)
  • Physicians and providers in Highmark health plan networks: Use Highmark’s NaviNet system for information on claims, authorizations, eligibility and benefits, BlueCard, medical policies, formularies, forms, credentialing, training and more. If you don’t have NaviNet access, visit our online Provider Resource Center under Helpful Links on the sites below. If your issue is best discussed by phone, call the number in your region:
    • Western PA: www.highmarkbcbs.com, 1-800-547-3627 (Option 7)
    • Central PA: www.highmarkblueshield.com, 1-866-731-8080 (Option 7)
    • West Virginia: www.highmarkbcbswv.com, 1-800-242-0514 (Option 7)
    • Delaware: www.highmarkbcbsde.com, 1-800-346-6262 (direct line, no option necessary)
  • To find contact information for Allegheny Health Network and its facilities, visit www.ahn.org/.
  • To find contact information for United Concordia Dental, visit https://www.unitedconcordia.com/.
  • To find contact information for Visionworks, visit www.visionworks.com/ .
  • To find contact information for Davis Vision, visit http://www.davisvision.com/.

Share Your Suggestions on Blog Topics

Have a suggestion or comment, including about topics you’d like us to cover in future blog posts? We want to read it! Use the form below to send the blog team your feedback. (Do not use it for customer service.)

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Highmark Health EmployeeBusiness owner or group plan administratorPhysician or other providerHighmark Inc. health plan memberUnited Concordia dental plan memberDavis Vision plan memberAllegheny Health Network patientJob SeekerCommunity organization representativeOther

Don’t Forget About Your Member Site

We’re glad to have you on the blog, but don’t forget to take advantage of your Highmark member website, too.

Go to the Member site when you want to find a doctor or hospital, check on a claim, manage your spending account, research a health concern, or do anything else related to your Highmark coverage.

Check your Member ID card to see which plan serves you, and follow the link:

If you haven’t visited your Member site before, it’s easy and fast to register — and here are  10 reasons to go there regularly.

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